Terms and Conditions

Last updated: October 2025

1.0 Introduction

These Terms and Conditions (“Terms”) govern your use of Freddy ApS’ returns management software (“Freddy”, “we”, “our”, “us”). By installing or using Freddy, you agree to be bound by these Terms. If you do not agree, you must not use Freddy.

2.0 Who we are

Freddy ApS

CVR: DK45954501

Address: Lauritz Sørensens Vej 10 4 TH, 2000 Frederiksberg

Website: www.freddy.app

Email: kasper@freddy.app

3.0 Eligibility

You may only use Freddy if you are a business or acting on behalf of a business with a valid online store on a CMS platform that Freddy integrates with. You must have the authority to bind the business you represent to these Terms.

4.0 Websites and Service

The websites and Service, including all server and network components are provided on an “as is” and “as available” basis, without any warranties of any kind to the fullest extent permitted by law, and Freddy expressly disclaims any and all warranties, whether express or implied, including, but not limited to, any implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. You acknowledge that Freddy does not warrant that the service will be uninterrupted, timely, secure, error-free or free from viruses or other malicious software, and no information or advice obtained by you from Freddy or through the service shall create any warranty not expressly stated in these terms.

5.0 Your responsibilities

You agree not to (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service available to any third party, other than authorized Users in furtherance of Your internal business purposes as expressly permitted by these Terms; (b) use the Service to process data on behalf of any third party other than Users; (c) modify, adapt, or hack the Service or otherwise attempt to gain unauthorized access to the Service or related systems or networks; (d) falsely imply any sponsorship or association with Freddy, (e) use the Service in any unlawful manner, including but not limited to violation of any person’s privacy rights; (f) use the Service to send unsolicited or unauthorized junk mail, spam, pyramid schemes or other forms of duplicative or unsolicited messages; (g) use the Service to store or transmit files, materials, data, text, audio, video, images or other content that infringes on any person’s intellectual property rights; (h) use the Service in any manner that interferes with or disrupts the integrity or performance of the Service and its components; (i) attempt to decipher, decompile, reverse engineer or otherwise discover the source code of any software making up the Service; (j) use the Service to knowingly post, transmit, upload, link to, send or store any content that is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory; (k) use the Service to knowingly post transmit, upload, link to, send or store any viruses, malware, Trojan horses, time bombs, or any other similar harmful software (“Malicious Software”); or (l) try to use, or use the Service in violation of these Terms.

6.0 Data and privacy

Your use of Freddy involves processing personal data. Our role as a data processor and your responsibilities as a data controller are described in our Privacy Policy (https://www.freddy.app/privacy-policy) and Data Processing Agreement (https://www.freddy.app/dpa). By using Freddy, you confirm that you have a lawful basis to share personal data with us for returns management.

We may also use carefully selected sub-processors. Further details of sub-processors are available in our Privacy Policy (https://www.freddy.app/privacy-policy) and DPA (https://www.freddy.app/dpa).

Nothing in these Terms limits or excludes obligations that follow from the EU General Data Protection Regulation (GDPR) or mandatory Danish data protection law.

7.0 License Agreement

All rights, title, and interest in Freddy, including software, design, and trademarks, remain the property of Freddy ApS or its licensors. You are granted a limited, non-exclusive, non-transferable license to use Freddy in accordance with these Terms.

7.1 Disclaimer and limitation of liability

Freddy is provided “as is” and “as available”. We do not guarantee uninterrupted availability or error-free operation.

To the fullest extent permitted under applicable law, Freddy ApS shall not be liable for any indirect, incidental, or consequential damages, including loss of data, revenue, or profits.

Our total liability for any claim in connection with Freddy shall not exceed the amount paid by you to us in the 12 months preceding the claim.

Nothing in these Terms limits or excludes liability for intent, gross negligence, or liability that cannot be excluded under mandatory Danish law.

7.2 Subscription and Payment

When You use the Freddy Service, You will have access to some content, features and functionality for free. However, You acknowledge that in order to have access to certain exclusive content, features and functionality (as applicable) (“Subscription”), You will have to pay a specified subscription fee for a Freddy subscription in order to gain access to the exclusive content, features and functionality.

You may purchase a subscription directly from Freddy using the payment options available within our service. The Freddy Service is delivered, and You will have access to the exclusive content, features and functionality, immediately after purchasing a subscription. Freddy is not responsible for fees or penalties charged to You by Your bank or credit card company in connection with processing Your payment. By subscribing to a membership, You authorize Freddy to automatically charge Your payment method monthly or otherwise in accordance with the terms of the subscription You purchased for the then applicable membership subscription fee. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF THE APPLICABLE SUBSCRIPTION PERIOD. IF YOU DO NOT WANT AUTOMATIC RENEWAL, YOU HAVE TO CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF THE THEN APPLICABLE SUBSCRIPTION PERIOD. Your cancellation will be effective on the first day immediately following the end of the then current membership subscription period for which You have paid. You can cancel Your subscription in Your team settings under billing.

Freddy reserves the right to make changes to a subscription, including recurring subscription fees or pre-paid periods from time to time. Freddy will inform You in advance of such price changes and, if applicable, how to accept them. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, You accept the new price by continued use of Your subscription after the price change takes effect. If You do not agree to a price change, You may reject the price change by unsubscribing Your subscription prior to the change taking effect.

7.3 Trials

Freddy may offer trials to a subscription for a specified period without payment or at a reduced rate (a “Trial”). Freddy reserves the right to determine Your eligibility for a Trial and revoke or modify a Trial at any time without prior notice with no liability to You to the greatest extent permitted under applicable law.

You will be required to provide Your payment details to start the Trial. By providing such details You acknowledge that Freddy may automatically begin charging You for a subscription on the first day following the end of the Trial on a recurring monthly basis or other interval (as applicable) provided that this was stated in the conditions for the Trial. IF YOU DON’T WANT THIS CHARGE, YOU MUST CANCEL THE APPLICABLE SUBSCRIPTION BEFORE THE END OF THE TRIAL IN YOUR TEAM BILLING SETTINGS.

8.0 Governing law and jurisdiction

These Terms are governed by Danish law. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Danish courts.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force to the extent permitted by mandatory Danish law.

9.0 Changes to these Terms

We may update these Terms from time to time. If we make significant changes, we will notify you via email or through our website where Freddy is available. Continued use of Freddy after changes take effect constitutes acceptance of the new Terms.

10.0 Contact

If you have any questions about these Terms, please contact us: